Refund policy

Last updated: October 22, 2026

Returns for qingoutfit clothing

You may request a change-of-mind return within 30 days after receiving your order. Items must be unworn, unwashed, unused, with original tags and in their original packaging where possible. Please keep your receipt or order confirmation.

How to start a return

Email owenjulianmason471@proton.me with your order number, the item you wish to return and the reason. Contact us before sending anything back so we can confirm eligibility and provide the correct return instructions and address. Our business contact address is 1124 Baileys Road, Nirranda, Victoria 3268, Australia; please do not send returns there without instructions.

Return costs

For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges are not refundable unless required by law. We do not charge a restocking fee. We recommend retaining proof of postage. Where an item is faulty, damaged, incorrect or otherwise fails a consumer guarantee, we will provide a remedy and cover reasonable return costs as required by applicable law.

Damaged, faulty or incorrect items

Inspect your order on arrival and contact us as soon as reasonably possible with your order number, a description of the issue and photos if available. The change-of-mind conditions and 30-day period do not limit your rights for faulty or misdescribed goods.

Exchanges and cancellations

Contact us to discuss a size exchange before returning an item. Exchanges depend on stock availability; where appropriate, we may arrange a return and a separate new order. If you need to cancel or amend an order, email us promptly. We cannot guarantee changes once fulfilment has started. This does not affect any statutory cancellation rights.

Refunds

We will inspect the return and notify you of the outcome within 10 business days after receiving it. Approved refunds are sent to the original payment method. Your bank or payment provider may take additional time to post the refund. If you have not received an update within 10 business days of delivery of your return, contact owenjulianmason471@proton.me.

Your consumer rights

Nothing in this policy excludes or limits rights under the Australian Consumer Law or other applicable consumer law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where mandatory local law gives you a cooling-off period, cancellation right or a different remedy, those rights apply.